Who is reading your e-blasts?

e-blasts are a great way to keep your contacts updated with your current happenings.

Showroom Exchange collects data on every blast you send out including:

1. Who has received / opened them?

2. Delivery failures?

3. Whether contacts are clicking the embedded links?

 

These stats can be found under the
customers menu in “PBE sent items”

pbe1

 

click the pie chart graphic…

pbe2

 

sample of what to expect…

pbe3

How to Avoid Spam Filters

There’s no silver bullet for getting passed spam filters. Even when your recipients have given their thumbs up.

Spam is unsolicited email sent to a list of people. It is not spam if you take that list and write personal, one-to-one emails to each recipient, and the content is unique for each recipient. Personalizing your email to individual recipients within Showroom Exchange helps avoid spam filters (see link below).

The United States federal CAN-SPAM Act became law on January 1, 2004. According to their website, the FTC says that if you violate the law, you could be fined $11,000 for each offense. Consult with your lawyer if you have one.

Each email provider uses a different type of filtering system, for example SpamAssassin will assign points and determine which emails should be tagged as spam. Here are a few of their criteria:

  • Talks about lots of money (.193 points)
  • Describes some sort of breakthrough (.232 points)
  • Looks like mortgage pitch (.297 points)
  • Contains urgent matter (.288 points)
  • Money back guarantee (2.051 points)

 

How do you tell if you are being spam filtered? Check your open rate, if it suddenly dropped from your average then you are probably being spam-filtered. If your bounce rate is higher than normal, that might also indicate that you are being spam filtered.

Some things to do to avoid filters and comply with the law:

  • Never use deceptive headers, subject lines, from-names, or reply-tos
  • Always provide an unsubscribe link (Showroom Exchange provides for you)
  • Include your physical mailing address

Here is a list of things to watch out for:

  • Using spam like phrases, like “Click here!” or “Once in a lifetime opportunity!”, make your call-to-action links more like: “Here is the Linesheet in PDF
  • Going mental with punctuation and other symbols!!!!!!!!!!!!!!! ???????????? $$
  • USING ALL CAPS, especially in the subject line
  • Coloring fonts bright red or green
  • Coding sloppy HTML, usually from converting a Microsoft Word file to HTML – it is best to compose your emails in the editor.
  • Creating an HTML email that’s nothing but one large image, with little or no text (since spam filters can’t read images, they assume you’re a spammer that’s trying to trick them)
  • Sending a test to multiple recipients within the same company (that company’s email firewall can only assume it’s a spam attack)
  • Misleading (or missing) subject line
  • Whenever possible ask your recipients to white-list you

 

Related:

http://blog.showroomexchange.com/reduce-the-risk-of-e-balsts-getting-tagged-as-spam/

we are often asked about our resources, so here they are…

LEGAL* Arai Mitchell PC
Before starting Arai Mitchell pc, Mitch Mitchell published ATOMICA, a fashion magazine. He advises clients on all aspects of business law, including trademarks/copyrights and agreements (showroom, employment, licensing/distribution/manufacturing and non-disclosure).
213-622-2324
mitch@araimitchell.com

PHONES* VA Communications – Telephone Service (VoIP), Phone systems, Cabling
818-705-6306
vatch@vacomm.com

BOOKKEEPING* Zen Bookkeepers
310-398-6767
stacey@zenbookkeepers.com

* first consultations are free

SOFTWARE FOR YOUR BRANDS
http://blog.showroomexchange.com/when-your-brands-ask-you-for-software-recommendation/

FAVOURITE TOOLS
G-Mail
Google Chrome
Dropbox
Evernote
ESET, Antivirus
Malwarebytes, protect against all forms of Malware (Windows)
RescueTime, watch what you are doing
Another work philosophy

whiteboard

Market Codes (mktcode), Customers vs. Orders Tab

mktcode stands for Market code (also represents the location where the order was booked, e.g.; trade show, market week, road, showroom, etc.)

mktcodes have 2 different associations:

On the Customer profile (tab): Refers to where you met your customer. i.e.; LA Market, New York Market. Most showrooms that do not wish to track this, will use “Showroom” as the mktcode when entering new customers.

On the Order record (tab): Used to note where the order was booked.

Relevance: Use mktcode to tag customers and notes so you can then search by that tag, i.e. search for all orders made during LA Market

Both Customers and Orders Tabs can hide/show the mktcode column using the ‘customize this view’ link

market code

Test Option for Personalized Bulk Emails

You may now test your PBE by sending it to any address. Initially your own address will be populated, but you can edit it by clicking on the email. To edit the test address, click on the email address and then click save icon once the other address has been entered.

Testing your PBE is important because this way you make sure everything looks the way it should before you send it out to mass amounts of people

Test option for Personalized Bulk Emails

Enhanced Commission Reporting for Open Orders

Open Orders report now includes additional options for commission calculation.

“show comm for SR rep only”
useful for the mfr/brand. This report does not display your reps’ commissions.

“show all comms except SR rep”
perfect for internal analysis. what is owed to each rep.

“show comm1 thru comm6”
good for auditing/analysis.

“show comm #”
review a specific rep’s commission. e.g.; if you always assign a sales-rep to rep2, select comm2 with this option.

The “show commission calculation” checkbox is available only for select userIDs authorized by the showroom owner or manager.
To enable this feature for your rep (specific userIDs) please email help@readytoview.com

 

Annual Sales by Month Report Now Supports Missed Bookings

The annual sales by month report in its default form will only include customers that have orders for the specified year. e.g.; if [customer] Brasscactus has 2011 bookings but not 2012, the 2012 row would simply not show.

With the new “show missed customer bookings” checkbox enabled, now Brasscactus will be shown in the 2012 row with $0 bookings.

The highlighted fields below must be populated to enable the “show missed customer bookings” checkbox.

Show Missed Customers

Results with “show missed customer bookings” checked:

Show Missed Customers Checked

Results without “show missed customer bookings” checked:

Show Missed Customers Unchecked

 

Booking Conflicts Report

This report identifies customers with conflicting orders for the respective manufacturer and market within a specified cancel date range and miles radius of one other.

In this example, we’re searching for a list of customers in conflict with the following criteria:
– Their (mfr) luna orders have deliveries from 05/25/2012 thru 06/05/2012 (for any market)
– Within 0.5 miles of one another

Booking Conflict Configuration

Our results display 2 sets of conflicting customers. e.g.; Tiffany’s & Co, Greenapples are in conflict with Dream Scene.

Booking Conflict Results